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Brandshatch Place Hotel & Spa

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Brandshatch Place Hotel & Spa
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476 Reviews from our TripAdvisor Community

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Showing 475: English reviews
Reviewed 3 days ago NEW

Love the spa area but hotel very disappointing, stayed 6 years ago and nothing has changed. Carpet in restaurant dirty and not hoovered, all paintwork needs re:doing... Very shabby! Service not great either... Lots of young staff who are in not rush to serve you and clearly not trained properly. Such a shame as standards have really slipped but prices...

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Helpful?
Thank Emma C
Bexleyheath
Reviewed 5 days ago NEWvia mobile

Lovely hotel and very clean. Friendly and helpful staff throughout our stay. Food was very good and well presented. I would highly recommend this hotel for both a spa break or even just for a meal. We will defiantly be returning.

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Thank F1915OQkeithp
Sidcup, United Kingdom
Reviewed 6 days ago NEWvia mobile

We came here for an overnight spa break and had a lovely time. The room was small but comfortable and the breakfast was fresh and a great variety. The spa was very clean and every member of staff we encountered was friendly and very professional. The treatments were very relaxing and the atmosphere was nice. The only one thing was...

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Thank Peta P
London, United Kingdom
Reviewed 1 week ago via mobile

Quick weeekend break for four adults, Clean fresh rooms Welcoming by staff is top dollar Nothing is too much to ask Spa area pool and hot tub great Afternoon tea and dinner amazing Breakfast is plentyful

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Helpful?
Thank shirleymcdonagh
Simon B, General Manager at Brandshatch Place Hotel & Spa, responded to this review

Dear shirleymcdonagh Thank you for taking the trouble to submit such a wonderful review of your recent stay with us. I am delighted with your feedback and shall take great pleasure in sharing your observations with my entire team who work tirelessly to exceed our guests expectations. I do hope that we will have the opportunity to be of service...

A TripAdvisor Member
1 review
Reviewed 1 week ago via mobile

Hotel is a lovely place to stay, however not everything was up to scratch to be perfectly honest. The room whilst beautiful and mostly clean did have some issues, toilet seat was broken and bathroom was just generally freezing even for my partner to notice it and he wears shorts in winter. Huge stain on curtains and no bathrobes were...

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Thank A TripAdvisor Member
Simon B, General Manager at Brandshatch Place Hotel & Spa, responded to this review

Thank you for your review of the hotel following your stay with us. I apologise that we fell short of your expectation and I will ensure that my team take immediate action against the shortfalls that you noted. I hope that you allow us the opportunity to be of service to you again in the very near future. With kind...

Tonbridge, United Kingdom
Reviewed 2 weeks ago

Received a spa day gift voucher for two as a birthday present.This included a cream tea and glass of champagne, use of facilities etc. and a choice of a 55 minute treatment. We wanted to swim, but found that the small pool was in use for an exercise class which we were not entitled to join, so had to wait...

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Helpful?
Thank oap46
Simon B, General Manager at Brandshatch Place Hotel & Spa, responded to this review

Dear oap46 Thank you for your review of your recent spa day experience. I will be sharing your comments with my team, as I always do, to ask them to revisit their areas of responsibility to question the shortfalls that you have noted. I am confident that like me, they will be disappointed to read your comments. Please rest assured...

Reviewed 3 weeks ago

Night out with work colleagues- everything was fine but I do have to comment on one of the waiter's attitude. Did not speak at all even when asked him a question. Did not smile either. So different from the front desk staff who welcomed us warmly.

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1Thank Anne E
Simon B, General Manager at Brandshatch Place Hotel & Spa, responded to this review

Dear Anne E Thank you for submitting your review of your recent visit. I am so sorry that you experienced an incredibly rare shortfall to our usually very high service standards. I will discuss your comments with the event services manager to try and understand who your review may be referring to. Please do accept my apologies as my team...

Whitstable, United Kingdom
Reviewed 4 weeks ago via mobile

We have visited in this hotel many , many times over the years and have to say it's the staff who make this hotel a nice place to stay, they are all really friendly which makes a nice change. As it was my husbands birthday and I asked the hotel to make some special birthday arrangements on my behalf which...

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1Thank Julie T
Simon B, General Manager at Brandshatch Place Hotel & Spa, responded to this review

Dear Julie T Thank you for taking the time to submit your very full review following your recent stay with us. I will certainly discuss every single one of your comments with the various heads of department that oversee the areas where we have fallen short, this is most rare and I do apologise that we have not shown ourselves...

London, United Kingdom
Reviewed 4 weeks ago

Went here for a wedding and have to say they did an excellent job for it, it was beautifully decorated for the wedding. The room is really spacious and works well for a sit down meal and then they transformed it later into a dance floor. The rooms are really stylish and the beds are super comfy. We used the...

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Thank Clarissa M
Simon B, General Manager at Brandshatch Place Hotel & Spa, responded to this review

Dear Clarissa M Thank you for sharing such a wonderful review of your recent stay with us. I am delighted with your general comments although your comment regarding your illness did concern me greatly. We take our food hygiene incredibly seriously and always pass food standards audits with flying colors. I do hope you made a swift recovery. I hope...

Reviewed 4 weeks ago via mobile

A dear friend treated me to a few hours with her, using the pool sauna steam and jacuzzi. Just what I needed. Finished with a gorgeous pot of herbal tea in the sunny cafe area. The gym area looked great, separate spin room, and a group class room. Really beautiful place

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Thank Louise C
Simon B, General Manager at Brandshatch Place Hotel & Spa, responded to this review

Dear Louise C Thank you for taking the time and trouble to submit such a wonderful review of your recent stay with us. I am delighted with your comments and will take great pride in sending them out to the entire team. I do hope that we can be of service to you again. With very best wishes Simon Barker...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Free Parking
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Food & drink at the hotel
Brandshatch Place
Brandshatch Place
Cuisines: British
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Conference Facilities
  • Business Centre with Internet Access
Official Description (provided by the hotel)
This sophisticated Georgian mansion, built in 1806, is the perfect venue for weddings as well as meetings, events and private dining. Thirty eight beautifully furnished rooms offer all the latest modern amenities - and when you have finished resting, you are welcome to drop in at the Health Club and Spa, a great place to work out, relax or unwind. Despite its rural location, it is within easy reach of major motorways and London, as well as Gatwick and Heathrow airports, the south coast and the Channel Tunnel. ... more   less 

Additional Information about Brandshatch Place Hotel & Spa

Address: Brands Hatch Road, Fawkham DA3 8NQ, England
Region: United Kingdom > England > Kent > Sevenoaks District > Fawkham
Price Range: £101 - £186 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Brandshatch Place Hotel & Spa 4*
Number of rooms: 38
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Also Known As:
Brandshatch Place Fawkham
Hotel Brandshatch Place
Brand Hatch Hotel Place
Brandshatch Place Hotel & Spa Kent/Fawkham
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Questions & Answers

Here's what travellers have asked, with answers from Brandshatch Place Hotel & Spa staff and other travellers.
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Questions? Get answers from Brandshatch Place Hotel & Spa staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“take your own tea bag, cream and jam if going for afternoon tea”
 of 5 bubbles paulg223, 7 Jan 2017 | Read review
“If you book directly you won't disappointed but they do not like customers who book via third parties.”
 of 5 bubbles , 8 Nov 2016 | Read review
“room 8 which was right by the lift. When you book tell them if you are disabled.”
 of 5 bubbles 241MaureenC, 12 Oct 2016 | Read review
“Garden views better than air conditioning”
 of 5 bubbles MikeE624, 30 Sep 2016 | Read review
“Room 18 was fantastic, quiet and a beautiful suite.”
 of 5 bubbles markwJ6952WJ, 29 Sep 2016 | Read review
5 of 5