We have been visiting this pub for a lot of years, mostly whilst walking. I have actually written good reviews in the past but today’s visit was extremely disappointing. We ordered food using the app and ordered a starter and two main meals with a side order, straight forward, self explanatory, shouldn’t go wrong, surely. All down hill after that. The starter came out alongside the two main meals and the side order 😒🤔🤔all together, took two staff to bring it all out. My husband mentioned we weren’t expecting it to come out together. The waitress replied Oh you’ve done it wrong. 🤔🤔 Actually no we hadn’t done it wrong, the staff had done it wrong. Not wanting to make a fuss we didn’t say anything and having to eat so much food in one go had to eat cold food. After eating my husband asked the lady on reception what exactly had we done wrong. Apparently we should of mentioned in the special comment box that we wanted the starter to be served as a starter. Heavens above, who’d have known. Has anyone who has visited this pub and ordered starters thought,right,we had better let them know we want it as a starter. The receptionist decided that some people like soup and a sandwich to come together. Well I’ve had soup and a sandwich many times, but only when offered on a menu. In general soup and sandwich consists of a small soup and small sandwich usually as a brunch or lunchtime snack. We were expected to eat a large bowl of soup with focaccia bread two large steak baguettes chips side salad coleslaw and as advertised but didn’t receive, two jugs of gravy, how could anyone possibly eat all that in one go. Complete lack of common sense. As for the waitress who said we’d got it wrong, I beg to differ, on this occasion the horse and farriers had well and truly got it completely wrong.…
Visited this pub twice while staying in Keswick, couldn’t fault the food or the friendly staff. All food seemed freshly cooked and local ingredients. Would definitely recommend a visit here if staying in Keswick or for lunch after long walk on the Railway path.
It had been several years since we dined at this lovely pub and the food had always been excellent Fast forward to Covid 19 and 2020...as with many places at the moment Covid restrictions mean atmosphere is lacking, no ones fault, they are doing their best in difficult circumstances. The restaurant area where we were sat felt chilly and although the service was good the food was average, ok at best, and expensive for what it was. Sadly we won’t be rushing back
There is a complete lack of common sense going on at this establishment. First of all, the food, atmosphere, staff were very good. The social distance measures are daft. You are forced to walk on a wet darkened unlit cold sloppy slippy road to go to the toilet, there is ample room to walk to the toilets the normal way indoors. And then something really annoying happened, the bone heads locked the outside door before 10pm preventing people to go the the toilet... Whats that all about???? And they also do not accept TIPS VIA CARD PAYMENT - CASH ONLY, thats £15.00 the staff missed out on. TAX DODGE???????
Had a wonderful stay here from 5th to 9th Oct made very welcome day we arrived our room was ready on arrival and was told of new regulations in place regards covid Room was very clean and bed was really comfortable food was excellent and nothing was to much trouble from any of the staff would highly recomend