We pre-booked the ballroom and the "cream tea" option, and understood that we were still expected to collect our own teas from the service point. What we were NOT expecting was to have to queue for a full 35 minutes to collect these, as the entire (packed) ballroom was being served by just two active servers, who were dealing with the cream teas as well as everyone else just wanting normal beers, wines etc. People in general were furious; one chap told me he had queued for a full three-quarters of an hour. Utterly unacceptable! The ballroom itself was admittedly magnificent and it was great watching the dancers of all abilities having a go; but we won't be going back, and someone really needs to get a grip on the service standards.

we spent halloween at the Tower this year We started off with the Tower Heritage Tour, which was one of the best things we have done this year. Francis took us round, explaining the whole history of the idea behind the tower, and its supposed associated sites, through how the various shows, circuses, zoos, ballrooms and all the other attractions developed over the years, We got to go and sit in the circus Arena for a talk while some of the performers were rehearsing, we went to areas not normally seen unless in a special event, even the design of the windows and ceiling decor in the crazy golf area was explained we were the allowed to go to the ballroom to have a leisurely sit and a drink to listen to the music and watch the dancers We then went back to the crazy golf for a game, before going to the circus where we had the ringside seats for the best view, and had our 2nd circus show of the year, which was as enjoyable as the 1st one we went to 20 years ago In short we had a freat day in the whole building, going up down and around all the areas, and the icing was the Heritage tour, which we only found out about a few days before we went, so were very fortuntae to get tickets for it, as it doesn't run all that often. It is something that I coulnt recommend enough, Francis was a fantastic guide, so knowledgeable about the history, and as we kept seeing him running aroun the building later in the day, asking us how our visit was going and were we enjoying ourselves. He is a credit to the Tower and all the staff, and if you get a chance to do this tour, make sure you get a ticket

Went to the northern soul event from the 8th -10th weekender great venue the staff from the time we collected are entry bands to Sunday very helpful and polite The toilet kept clean The building it’s self for it age kept very well Thank you all

As always when visiting Blackpool Tower Ballroom, the dance floor and decor are amazing. There is a good selection of ballroom and sequence dancing music being played by the two organist. Along with plenty of space on the dance floor for dancing. Also there’s a great atmosphere. The only downside is the lack of facility to pay by cash.

Mostly a good day thanks to some individual staff. Have to name a lovely lady called Michelle who doesn't work in circus area but was in there that day. She helped me and my son when I was ill. Think she is normally customer services. She was awesome and got me safely into a seat to rest and sorted out my sons vip snacks. Thank you Circus - you need to accept card payments- was not nice trying to deal with an autustic melt down as his mum couldn't buy a spinny plate, but you could use card to buy ice cream! Your disabled toilet in the tower shop had a broken lock. I was desperate for rhe toilet and asked a male member of staff who was on the till to help by guarding the door. He said he would report the broken lock and then went off leaving me distraught. And on the verge of tears as I was that desperate! A kindly member of the public saw I was upset and held the door for me. Ballroom afternoon tea was utterly fantastic and our waitress called Jackie (not spelt that way) ensured my sons autistic ways of no butter, mayo etc was adhered to. Dungeons- very hot and in one section the mirrors we were left far to long trying to get out with children crying and screaming, in one section where they talk about meeting a captain who was a smuggler the actor started and then another one came in and they ended up both leaving to decide what to stay next, not very professional. Sealife centre was lovely but staff were too busy cleaning, feeding animals, wrapping a mummy (took 3 staff) too answer questions. All in all it was a good day but for the price paid it could have been better.

Lovely experience for elderly mother to watch the dancing but sandwiches were dry and had hardly any filling and had no taste . We had a job to work out what was in them . In fact I have to say most of it was tasteless. I do think it needs to improve. We would have liked to take her to the top of the tower as it’s many years since she has been but it’s not so simple as that is a separate attraction and we were told we would have had to go outside the building and then enter again via the booking office.. Plus it would have been £18 each as now it’s not just a simple ride to the top! What a pity. I suppose none of us will go back to do just that .

We attended Blackpool Tower for a dance event; what a brilliant venue it is, everything was very well organised. All the staff did a fantastic job throughout. The security marshalls also fantastic throughout. Really pleasant experience. Well done all involved.

Lovely venue!! Went for a concert and all the staff were so lovely and polite and everything went so smooth! Special shoutout to Martin who went above and beyond for us in the queue to go in, and was more than happy to answer any questions, he was amazing! Legend x

We went for afternoon tea in the ballroom. The tea was great and the ballroom itself is very beautiful. The Wurlitzer was playing - great atmosphere with families also having a good time on the dancefloor as well as seasoned dancers. Staff very helpful.