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Landscape - Picture of Alila Jabal Akhdar

Photo: Landscape

From Review : Underwhelming of Alila Jabal Akhdar
Underwhelming
Underwhelming
أليلا الجبل الأخضر
Worse place
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Emily F wrote a review Nov 2018
London, United Kingdom31 contributions5 helpful votes
+2
Unfortunately, we were underwhelmed the minute we arrived. The photos I’ve seen of this hotel have been amazing and it does look exactly like them, it is a beautiful hotel, however the place just doesn’t have a ‘soul’ ... in person it feels almost sterile and a bit boring. We
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Date of stay: November 2018
Response from AlilaJA, General Manager at Alila Jabal Akhdar
Responded 21 Nov 2018
Dear emfishem, thank you for taking the time to give such detailed feedback, we are very sorry that we did not meet your expectations of the levels of service. We obviously fell short on a number of occasions, and we will look into those you have raised and embark on some retraining of the team. Thank you again for taking the time to give us your feedback and we hope you will visit us again so we may redeem ourselves.
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