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Interior - Picture of DoubleTree by Hilton Cheltenham, Charlton Kings

Photo: Interior

From Review : Nice friendly hotel of DoubleTree by Hilton Cheltenham
Nice friendly hotel
Nice friendly hotel
Loyalty not respected
Nice friendly hotel
Nice friendly hotel
You get what you pay for
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stuart w wrote a review Apr 2019
Airdrie, United Kingdom9,478 contributions685 helpful votes
+19
Stayed here for a night on route to Bristol, nice hotel in an older building, staff at reception were very friendly. Allocated a room which was down 2 flights of stairs and what felt like miles along a corridor , can neve runderstand why they put you so far away when you are
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Date of stay: March 2019
Response from IanD3014, General Manager at DoubleTree by Hilton Cheltenham
Responded 1 Apr 2019
Dear Stuart W Thank you very much for your kind review it is much appreciated. I am glad to hear that you found my team at the reception friendly. Please accept my sincere apologies for not getting your poached eggs for breakfast and no one able to tell you about the petrol station. I would like to assure you that I will investigate your comments with my team. I look forward to welcoming you back to the hotel very soon. Kind regards Ian Dick, General Manager
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