Dear Engee, Thank you very much for staying with us at HOSHINOYA Fuji. I will share your review with the rest of the team and we thrive on providing better services. We are so pleased to hear that you could have an amazing time with Mt. Fuji. In the meantime, we regret to hear that there were a part of our service which didn’t meet your expectations. Your feedback about our transportation service, Activities and staff and more are much appreciated as it helps us to improve in order to offer a comfortable environment to our guests. We truly appreciate your kind comments. Hoshino Resorts also has 35 hotels and ryokans around Japan. Should you travel in Japan again, we hope you visit one of our various hotels and enjoy your vacation! Sincerely, Guest Relations Manager