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Landscape - Picture of Radisson Blu Beach Resort, Milatos Crete

Photo: Landscape

From Review : Not a 5 star hotel of Radisson Blu Beach Resort, Milatos Crete
Not a 5 star hotel
Radisson Blu Beach Resort
The beach
Veranda Lounge
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Other Recent Reviews

Katiec23 wrote a review May 2019
Wiltshire, United Kingdom62 contributions33 helpful votes
When we arrived at the hotel the reception area was clean and tidy. We were showed to our rooms quickly and due to the fact we arrived at the hotel at 1.30am they kept us some ham and cheese with leaves for tea ???. The hotel room was modern but the bathroom was dated and
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Date of stay: May 2019
Response from RadissonBluCrete, Διευθυντής at Radisson Blu Beach Resort, Milatos Crete
Responded 13 May 2019
Dear Katiec23, Thank you for your feedback,though we are surprised by reading the facts you quote. We receive great compliments and thankful messages from our guests who arrive late in our resort, as we provide them with complimentary snacks. Hardly another hotel provides a free late arrival snacks buffet. Our guests are delighted with this initiative, as it is a service that is not regurarly provided by other hotels. Almost all hotels do not cater the visitors arriving late. For us, it is a pleasant welcome surprise and we thought you would appreciate this initiative, but you did not do it even though you had something to eat at 1:00 after midnight and a whole team caring for your utmost comfort. In the first two weeks of our opening we introduce some soft opening rates, more than 40% lower than our normal rates. Upon your arrival, we explained to you that your reservation includes half board basis (breakfast and dinner at the All Day Dining Restaurant) and we were pleased to to upgrade you and enjoy a free complimentary All Inclusive, under the condition to enjoy all your meals at the All Day Dining Restaurant. This is also the deal we provided to our guests these two weeks of our opening. However, you have come several times to our reception, telling us that you will write a negative review unless we provide you with free a la carte restaurants. In our descriptions that have been officially available on our website since last August, as well as in all the descriptions that we have sent to all the travel agencies and all tour operators, all the opening dates of our restaurants and bars are detailed. We consider it extremely unfair to quote that we did not have restaurants available for you, especially when we decided to provide 2 additional restaurants long before their official start, in order to better serve our guests. The weather in Crete is so beautiful! Our guests enjoy the sun, the sea, our swimming pools, our restaurants, our bars and our famous restaurant that serves 2 star Michelin level creations. We wish you the best. Warmest Regards, Radisson Blu Beach Resort
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