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Balcony - Picture of Banyan Tree Samui, Lamai Beach

Photo: Balcony

From Review : Attention to detail exceptional of Banyan Tree Samui
Attention to detail exceptional
Banyan Tree Samui
Banyan Tree Samui
Another win for the Banyan Tree
Banyan Tree Samui
Special dinner at Saffron
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Other Recent Reviews

coco c wrote a review Feb 2019
London, United Kingdom11 contributions1 helpful vote
+2
We honeymooned here - and we were not disappointed. It was a true 5* experience. We have been let down in the past with hotel rooms not looking like the pictures, and this was the reverse. The villa took my breath away. We stayed in a partial ocean view villa B02 and although I
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Date of stay: February 2019
Response from RemkoKroesen, General Manager at Banyan Tree Samui
Responded 21 Feb 2019
Dear coco c, Greetings from sunny Samui! Thank you for choosing Banyan Tree Samui as your destination to celebrate your special occasion and for taking the time to extend your comments. I am delighted to know your stay was both excellent and filled with memories to last forever. I’m glad you found the location of our resort to be beautiful and your villa to be comfortable, well-appointed and with conveniently-positioned. We strive to deliver special touches to each of our guests and it is great that you enjoyed the refreshments upon arrival, the local touches, the villa setup and nightly sweet treats from our Housekeeping team and the personal mobile phone for use during your stay among others. It is always a pleasure to read through notes such as yours as it is praise such as yours that serves as inspiration for us to maintain the high level of service you experienced and which is one of the trademarks of our brand. It is wonderful that your needs were met and your expectations were surpassed. I have already passed along your kind comments to your Villa Host, Kwan; your server at The Edge, Guy; and our entire team. coco c, thank you once again for staying with us. Congratulations to the both of you on your marriage and I wish you nothing but happiness as you journey through life together. It would be our pleasure to welcome you back to Banyan Tree Samui for a future anniversary or any occasion. Should you care to visit other locations, we would be honoured if you continued to choose our brand as your Sanctuary for the Senses. With kind regards, Remko Kroesen General Manager
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