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Shower - Picture of Novotel Sydney Parramatta

Photo: Shower

From Review : Disappointing Stay of Novotel Sydney Parramatta
Disappointing Stay
Not what you expect from novotel
Lift buttons written on in biro - they didn't even bother with a sharpie
Bag left behind in bathroom
Disappointing Stay
Not what you expect from novotel
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Stephen R wrote a review Jun 2016
Melbourne, Australia44 contributions4 helpful votes
Extremely expensive. Room rate increased by approximately $85 per day starting at $189. The rate on our final day, third day, of stay was $349. And on top of that you get hit with a surcharge for using your credit card. Room was very small for a four star rating. I really
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Date of stay: June 2016
Response from Stephen W, General Manager at Novotel Sydney Parramatta
Responded 27 Jun 2016
Dear Stephen R Thank you for taking the time to post your review. I am disappointed that your experience did not live up to our usual high standards. Please accept my sincere apologies for this. At Novotel Parramatta we are always looking to improve our hotel and your feedback is incredibly important to us. I have shared your feedback with the team and we will address each item to ensure no other guest has this same experience. If you would like to discuss this further, please feel free to contact me directly. Kind regards Stephen Wills General Manager
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