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Landscape - Picture of Grand Palladium White Sand Resort & Spa, Solidaridad

Photo: Landscape

From Review : Great stay! of Grand Palladium White Sand Resort & Spa
Great stay!
Sunrise at the beach
Jr. Suite bathroom area
A view of the beach
Wedding chapel on the beach
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Jess wrote a review Mar 2017
Apple Valley, Minnesota57 contributions11 helpful votes
Overall our trip was great! We stayed in a regular junior suite and the room was nice and the mini bar restocked daily. Daily maid service was great. The lobby was just remodeled and looked great. The pool was a little chilly but refreshing after laying out in the sun. Poolside
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Date of stay: March 2017
Response from Rosa R, Director de Relaciones con Clientes at Grand Palladium White Sand Resort & Spa
Responded 26 Mar 2017
Dear Jessica G, We are pleased that you gave us the opportunity to welcome you again to the Grand Palladium White Sand Resort & Spa in beautiful Riviera Maya, and we are delighted to know that you were impressed by the kindness and attentive service you received during your stay, making an overall great stay. Nothing makes us happier than hearing from our guests about the fabulous service and personalized attention they received from our staff, and we will be sure to share your wonderful comments with Alfredo and Julio. With regards to your experience with the concierge of the Travel Club, we are very sorry that your stay was affected in any way by his approach, our intention is not to disturb your holidays, otherwise the final objective of Palladium Travel Club is that guests like you who are satisfied and happy with our Hotel become a part of our Palladium Family and consider us as their home away from home, we apologize a lot for this misunderstanding and of course we will share your comment with the Management of Travel Club so that they can improve the approach to all our guests. Again thank you for sharing the wonderful vacation time that you had and for recognizing our improvements in facilities and services, we appreciate your observations and suggestions, be sure that your comment will be share with our management to further review. We look forward to giving you a warm welcome back on your 3rd stay at our resort! Rosa Rivero Hospitality Manager
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