closet - Picture of Dhawa Cayo Santa Maria, Cuba
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From Review : Excellent time at Dhawa! of Dhawa Cayo Santa Maria
+72
We visited Dhawa from March 21-28 with Air Transat from Halifax. We had never been to the Cayo Santa Maria area and had always been hesitant because of the distance from the airport. Dhawa is on the first island after the causeway on Cayo las Brujas. The drive was a bit less…
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Date of stay: March 2018
Response from Jose Luis B, Director General at Dhawa Cayo Santa Maria
Responded 20 May 2018
Dear Tartan, Thank you so much for your kind comments, observations and rating on this, your vacation with us at Dhawa Cayo Santa Maria. Your objective descriptions are exactly what we wish to generate amongst our valuable guests regarding accommodation, facilities and exceptional service. I am glad to read that the dedicated and warm attention demonstrated by so many associates at the front line service and of course those working behind the scenes, gave you the perfect sense of satisfaction that you are sharing with us. Service at buffet restaurant typically receives great reviews. Our Executive Chef, the Food and Beverage Manager and the team are equally disappointed that the high number of guests sometimes generates a chaos at the buffet lines, and you have not left fully satisfied and impressed. It has provided an opportunity for us to review and improve, and I appreciate you have shared your feedback. Dear Tartan, as a first time guest of Dhawa Cayo Santa Maria, we all hope you return to us one day to visit and experience our attentive service, excellent facilities and the improvements we have made based on your observations. With my best regards, Jose Luis Barrera General Manager
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