Mold on backpack - Picture of Hotel Riu Palace Aruba
Photo: Mold on backpack
From Review : Musty smell and mold in rooms of Hotel Riu Palace Aruba
We had a junior suite on the 1st floor. The room was damp, very musty smelling. We liked the location so we stayed, thinking that after while the smell would go away. We kinda got used to it. Had to put towels on the floor because so damp and slippery. Very old and outdated…
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Date of stay: October 2021
Response from RIU Hotels and Resorts, Owner at Hotel Riu Palace Aruba
Responded 21 Oct 2021
Dear Marcella E, Thank you for providing your honest feedback. It is unfortunate to hear you weren't completely satisfied with your recent experience, as our policy is to make every attempt to please our guests. Please note, humidity is something very typical of a tropical climate and our internal system is created to mitigate this. It is a shame that, in spite of our efforts, we failed to live up to your expectations and could not remedy this situation. You may rest assured that we will share all your impressions with our management team for a proper follow up as guest service is our absolute main priority and we sincerely hope that we will have the opportunity to welcome you back again for a more satisfying experience. With our best wishes we remain, Hotel Riu Palace Aruba Online Reputation Manager
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