Dear Geneviève, We would like first of all to thank you for your kind review of your recent holiday with us. Such a friendly review of our hotel is, of course, a great pleasure to read and confirms for us that our daily actions are worthwhile and that we are on the right path with our numerous efforts. Again we thank you for your pleasant review of our hotel and service and we hope that Iberostar will continue to provide you with excellent holiday experiences in the future. Our warmest wishes to you for the holidays and have great 2019. Best Regards, Quality Manager Iberostar Laguna Azul