Dear guest, On behalf the entire hotel staff of IBEROSTAR Costa Dorada we thank you for choosing for your holidays at Puerto Plata. You cannot imagine how happy we are to know that we have exceeded your expectations with the level of services and instalaltions that we are offering in our beautiful property. We are sure that your comment will help a lot other travelers to do not hesitate to choose us for enjoying their vacations on this side of the country and to know how they can have fun. Your comment has been shared with those you mentioned. On the other hand, we have taken notes about the negative points you have highlighted and share them with the proper departments. Receive our apologies. Once again, thank you so much for honored us with your presence. We remain at your disposal in case you need assistance with the next booking. Best regards, Quality Manager Online IBEROSTAR Dominican Republic