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Pool - Picture of Dreams Onyx Resort & Spa, Dominican Republic

Photo: Pool

From Review : Lovely break in beautiful surroundings of Dreams Onyx Resort & Spa
Lovely break in beautiful surroundings
Vacation
One of the best experiences ever!
Presque parfait
very little seaweed and daily clean up of what there is
Top Notch
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Ellebellemoore wrote a review May 2019
23 contributions9 helpful votes
+3
Stayed here with my partner at the end of March. Whilst we unfortunately did not have the best weather the hotel itself was fabulous! We celebrated our anniversary and had lots of little extras thrown in- my partner contact the hotel in advance. We upgraded to preferred and
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Date of stay: March 2019
Response from NowOnyxPC, Manager at Dreams Onyx Resort & Spa
Responded 13 May 2019
Dear Ellebellemoore, Thank you for celebrating your anniversary in our resort and for your review. We love to know that overall, you had a great vacation with us, and that we could exceed your expectations with our concept, facilities and our friendly service. We are sure Angel will be happy to get your praising. On the other hand, please receive our apologies for the mishaps you went through, especially regarding the food and pool beds. The feedback from our guests allows us to deliver a better service; and we appreciate you took the time to share with us the areas for improvement you found and your suggestions with detail. We will share those with our Team, and work on the corresponding measures to deliver a consistent ‘Excelente’ experience to all. We here remain at your disposal, and look forward to welcoming you back anytime. Best regards, Omar Saavedra Hotel Manager Now Onyx Punta Cana Resort & Spa
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