Pool - Picture of Dreams Onyx Resort & Spa, Dominican Republic
Photo: Pool
From Review : Perfect family vacation!! of Dreams Onyx Resort & Spa
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Booking.comUS$375
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+7
We just returned from Now Onyx after seven amazing days (July 6-13). To be honest, we were very concerned at first after all the negativity in the DR right now and we even had family members that cancelled their trip due to fear...but all our concerns were gone after stepping…
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Date of stay: July 2019
Response from NowOnyxPC, Manager at Dreams Onyx Resort & Spa
Responded 16 Jul 2019
Dear marketiadavis, On behalf, the whole staff of Now Punta Cana we thank you for choosing us for your family vacation. We appreciate your kindness to sharing your positives lines regarding your wonderful experience with our services and facilities. It makes us happy to know that you are completely satisfied. This demonstrates us that we are on the right way for pleasing our guests during their stay. On the other hand, we are sorry for the discomfort the external vendors may have caused you. Usually, Tour Operator Representatives meet the guests booked under their company the day after arrival to offer information about the package they bought, confirm departure flight and transfers or to offer information on excursions. We will review your remarks with them, and ensure this is addressed as soon as possible, to prevent a similar situation. It was a pleasure to host you and we look forward to welcoming you back home anytime. Best regards, Omar Saavedra Hotel Manager Now Onyx Punta Cana Resort & Spa
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