Dear Guest, Please receive the warmest greetings from Dreams Palm Beach. It is an honor to have been chosen for this past vacation and we would like to thank you for such kind words. It is very satisfying to read that overall you and your family had a great vacation. Thank you for your kind words towards our staff, they try their hardest to please our guests on a daily basis. Rest assured that all issues encountered have already been addressed to the management, in order to prevent further occurrence. On behalf of our staff, please know that it was a pleasure to have hosted you and we look forward to delighting you during your next visit. Kindest regards, Lucia M. Grullon Management Assistant Dreams Palm Beach Punta Cana Cabeza de Toro, La Altagracia Dominican Republic Tel:(809)552-6000 Ext. 1719 operaciones.drepb@dreamsresorts.com