Dear Guest, Thank you for taking the time to post a detail review of your recent stay at our Luxury Grand Bahia Principe Esmeralda Don Pablo Collection, guest experiences are the key ingredient to assist us with assess our services and standards. Your review represent us a challenge to continue striving toward excellence. We hope you will be willing to give us the opportunity to welcome you once again at our Hotel, and that way be able to change any negative perception you may have about us. Best regards, Adriana Peguero Bahia Principe Bavaro Resort