Dear Tracey, We apologize if we weren't able to cause a 100% positive impression about your stay with us, we are appalled by the inconveniences that you tell us about our staff, since in the constant surveys of guest satisfaction that are carried out by external companies and internally by us, we have received high percentages in regards to the friendliness of our staff. We can assure you that we will work hard and hard to improve the kindness and respect of our employees for our clients to enjoy a warm and relaxing atmosphere. Best Regards, General Manager