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Landscape - Picture of Grand Sirenis Punta Cana Resort, Dominican Republic

Photo: Landscape

From Review : Could have been 5 of Grand Sirenis Punta Cana Resort
Could have been 5
Could have been 5
Could have been 5
Could have been 5
Honeymoon with the kids
Honeymoon with the kids
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Iain F wrote a review Nov 2019
Rochford, United Kingdom275 contributions82 helpful votes
This resort is new and amazing, I would normally give 5 however due to so many inconsistencies I can't say that this place is flawless. Customer service has generally been amazing, most staff cant do enough to please you. The embodiment of this level of service being Super Tony.
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Date of stay: November 2019
Response from Sirenis P, Assistant Manager at Grand Sirenis Punta Cana Resort
Responded 23 Nov 2019
Dear 327iainf, Thank you for sharing your comments with all the readers, I appreciate your time and dedication as we think it is a good way to constantly keep improving our service in Grand Sirenis Punta Cana Resort Casino & Aquagames. We are more than pleased to know that you spent a nice overall vacation with your family and one of the pleasant moments was the service of Super Tony from the Concierge department who was there to provide you with the answers for all your questions and doubts; he will be definitely congratulated from your part. Thank you for mentioning our water park and coffee shop as interesting venues for all the guests, they are truly worth visiting. I am glad you enjoyed the food in the restaurants (especially in Japanese, Tex Mex and American) and I hope you had the chance to try them all, otherwise, we have to make sure you do so on your next visit! We offer you our apologies for any disturbance by the providers by the pool, we are going to pass the comments to the management in order to bring it to consideration. Again, thanks a lot for sharing your thoughts with us and the rest of the travellers. The Grand Sirenis Management sends you warm greetings and hopes to see you again soon. Best regards, Ksenia Romashova Assistant Manager
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