Dear Guest, Receive our gratefulness by such valuable feedback. The opinion of our guest is of the greatest assistance to us. I also want to thank you by taking some of your precious time to write a review about your experience. In Grand Palladium Palace Resort, Spa & Casino we strive to create memorable moments and we are so glad to learn that overall your expectations were met. I have taken a good note regarding your particular remarks and I would like to take advantage of this opportunity to address you our most sincere apologies by any discomforts you have received during your stay. We are aware of the importance of working on certain aspects from our services to constantly improve our levels of services and facilities. We hope to have the pleasure to host you again in the near future. Our very best regards, L.Tajes Resident Manager