Dear Guest, In Occidental Caribe we strongly believe that there is always room for improvement and your comments will assist our team in their continuous efforts aimed at meeting our guests expectations, therefore we greatly appreciate the time you took out of your day to share your constructive critics. We strive to deliver an excellent service to our international clientele, therefore we always ensure that on every shift we have receptionists able to communicate with all main nationalities represented by our guests. Moreover, we lament reading that our buffet offer did not live up to your expectations as our professional Chefs strive to surprise our guests with a high standard gastronomy and the possibility to savor the best of the local cuisine as well as the finest international delights. We would be very pleased to welcome you again in the future ensuring you in advance of our utmost commitment to make your next holiday experience an unforgettable one for all the right reasons. Best Regards Director Occidental Caribe