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Pool - Picture of Hotel Riu Republica, Dominican Republic

Photo: Pool

From Review : No... just no. of Hotel Riu Republica
No... just no.
king sized bed
RIU.... you really dropped the ball....
beautiful resort, horrible service
No vale la pena
It's okay
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Other Recent Reviews

JulzMartin wrote a review Dec 2018
Nashville, TN188 contributions63 helpful votes
We were a little nervous booking this resort based off all the mixed reviews. Unfortunately, we should of read the negative ones a little closer. Our trip started with half of us being booked for the shuttle and the other half not. How does this happen? We all booked together.
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Date of stay: October 2018
Response from RiuHotelsandResorts, Online Reputation Manager at Hotel Riu Republica
Responded 10 Dec 2018
Dear JulzMartin, Thank you for sharing your experience with us through Trip Advisor! We are disappointed to learn that you did not enjoy your overall holiday during your stay at our Hotel Riu Republica due to the inconveniences you describe throughout your review. However, we appreciate your positive feedback, such as the fast check in process, our spacious and comfortable designated room, and our fun poolside and sandbar in which you hanged out and relaxed! We lament the shuttle misunderstanding and would like to apologize for the inconveniences caused. Also, we regret to read what happened to some of your friends’ rooms and also would like to say sorry if this fact bothered their comfort. We are happy that our engineering and housekeeping team helped them to solve the issues. Lastly, we regret that we could not meet your taste with our gastronomic offer even though we have nine different restaurants with a wide variety of gastronomy to choose form. We hope we can host you again in the future to bring you a much more enjoyable experience! Best of wishes! Hotel Riu Republica Online Reputation Manager
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