Dear Guest, Thank you for your recent review on our TripAvisor page. It is truly a pleasure for us to learn that you enjoyed your stay at our resort. We are very concerned to read about your disappointing experience and we are sorry to know that we could not fulfill your expectations. We are also very grateful for your contribution towards the continually improved quality of services we offer our guests. Your comments always help us to make improvements. Bahia Principe Hotel & Resorts, is a company involved in the care and preservation of the environment. Every so often, employees collaborate in waste collection activities in the town and beaches, to transmit to the rest of the citizens the importance of caring for the place where we live. It will be for us an immense pleasure to welcome you back to Grand Bahia Principe Cayacoa. For any enquiry, please do not hesitate to reach us through info.cayacoa@bahia-principe.com where we are always glad to hear from you. Our warmest regards. Vicky Vargas Grand Bahia Principe Cayacoa