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Window View - Picture of Sheraton Old San Juan Hotel, Puerto Rico

Photo: Window View

From Review : Had a nice stay here but.... of Sheraton Old San Juan Hotel
Had a nice stay here but....
View from the pool area
Rooftop Pool
Small reception area
Very small roof top pool
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Kimberly B wrote a review Oct 2016
Grove City, Ohio5,704 contributions464 helpful votes
We stayed here for 1 night after a cruise. I would have given this hotel 5 stars except for the service at the front desk and the service in the restaurant. We came after cruising and it was a mad house, but not the fault of the hotel of course. We checked in and was told that
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Date of stay: August 2016
Response from Armando E, Director of Sales at Sheraton Old San Juan Hotel
Responded 25 Oct 2016
Dear guest, Thanks for sharing your experience with us. Your feedback is very valuable to us and we discuss them with our teams. We are glad you enjoyed your suite upgrade although regret the situation with your room availability and restaurant server.
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