Hello and thank you for taking the time to share your Sandals Royal Bahamian experience with us and other readers. We appreciate your comments and sincerely regret if you were disappointed during your recent visit, particularly after having so many positive experiences with us. Being a Sandals Select Member, we very deeply value your feedback and hope to be able to make amends by treating you like royalty during your next stay. We always encourage that while on resort, guests notify our management team of anything that does not meet their standards via The Loop system so that we can quickly address them. We are always willing to work with our guests and do all we reasonably can to make sure they walk away feeling like their stay was indeed first class. We regret if our dedication to the highest possible standards of service and quality was not more evident during your stay, however we hope that this past trip has not deterred you from visiting again as we would like the opportunity to regain your trust in our brand.