Pool - Picture of Sandals Royal Bahamian, New Providence Island
Photo: Pool
From Review : A great resort but service has slipped of Sandals Royal Bahamian
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+5
Once again we come back to Royal Bahamian primarily for the Dive Team. Many have been there for years and it’s like seeing family. We are not the only ones. Many on the boat were multiple year repeat guests. Unfortunately we did notice some issues. One night at Casanova…
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Date of stay: June 2019
Response from AvlonB, Online Review Coordinator at Sandals Royal Bahamian
Responded 11 Jul 2019
Hello and thank you for taking the time to share your Sandals Royal Bahamian experience with us and other readers. We appreciate your comments and sincerely regret if you were disappointed during your recent visit, particularly after having so many positive experiences with us. Being a Sandals Select Member, we very deeply value your feedback and hope to be able to make amends by treating you like royalty during your next stay. We always encourage that while on resort, guests notify our management team of anything that does not meet their standards via The Loop system so that we can quickly address them. We are always willing to work with our guests and do all we reasonably can to make sure they walk away feeling like their stay was indeed first class. We regret if our dedication to the highest possible standards of service and quality was not more evident during your stay, however we hope that this past trip has not deterred you from visiting again as we would like the opportunity to regain your trust in our brand.
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