Lunch at the restaurant behind the pool bar - Picture of Fiesta Americana Condesa Cancun All Inclusive
Photo: Lunch at the restaurant behind the pool bar
From Review : Wonderful stay with a hiccup of Fiesta Americana Condesa Cancun All Inclusive
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+12
We booked here based on reviews & must say "it's beautiful, clean, & very friendly staff". Check-in was our hiccup. Long story, short, I didn't realize I had booked VIP so when I got there & they took me for VIP check-in I said,"I don't think I'm VIP. So we were taken to main…
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Date of stay: October 2021
Response from Sergio Valencia, General Manager at Fiesta Americana Condesa Cancun All Inclusive
Responded 20 Oct 2021
I appreciate your valuable feedback concerning your recent stay at Fiesta Americana Condesa Cancun. I apologize for the terrible first impression during the check-in. I assure you that these situations are completely uncharacteristic of the standards that we operate by. All the points you discussed in your review are taken into consideration and will be used to bring our services to the level where we can meet and exceed every expectation of our highly appreciated guests. Thank you for adding very generous remarks on the positive sides of your vacation with us and mentioning the services that made your stay more comfortable. We would be more than happy to assist you with any pre-arrival arrangements for your next visit. Warm regards, Sergio Valencia General Manager
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