Interior - Picture of Paradisus Cancun, Cancun
Photo: Interior
From Review : Ups and Downs during our stay of Paradisus Cancun
Check In— / — / —
Check Out— / — / —
Guests
US$359
US$369
US$281
Booking.comUS$370
eDreamsUS$370
Hotels.comUS$369
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Other Recent Reviews
We arrived late at night and although I had requested late check in, were told that our room had been "given away" and we ended up in the lobby overlooking plants and listening to the employee's conversations while trying to sleep. The room's tub was so high from the floor that…
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Date of stay: December 2016
Response from Ricardo R, Gerente at Paradisus Cancun
Responded 4 Jan 2017
Dear Lillianne G: First of all I want to thank you for taking the time to share with us your last experience at Paradisus Cancun. I want to take this opportunity to extend you my sincerest apology for the inconvenience that you had. For us, our guest will be always the first priority and I can assure you Melia Hotels International have a strong commitment with our customers, which has been growing and strengthening over the years. I want you to know that part of our improvement process is locate faults and implement programs to resolve these situations as soon as possible. All the comments that you made to us, we will take in serious consideration and we'll send detailed reports to the involved department to prevent any subsequent incident. I would like that you give us the opportunity to change your perspective of the hotel and stay with us again in the future. I promise you will enjoy all the improvements we have for you and the great work that our team is capable to offering. Please do not hesitate to contact us for any further information in your next trip to Cancun. Kind regards, Ricardo Reyna Hotel Manager
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