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Pool - Picture of Secrets Aura Cozumel

Photo: Pool

From Review : Adults only of Secrets Aura Cozumel
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Other Recent Reviews

JErri D wrote a review Aug 2019
Choctaw, Oklahoma67 contributions20 helpful votes
+4
Secrets Aura is not even comparable to all the other secrets we have vacationed. Seems to be a much older resort. Construction made it hard to hear my partner at breakfast. Food was not the normal amazing food we eat at secrets resorts. Pools seemed to be in need of repair and
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Date of stay: June 2019
Response from SeaczEconcierge, Management area at Secrets Aura Cozumel
Responded 24 Aug 2019
Dear Larris Thank you for taking the time to write a review regarding your recent experience. I sincerely apologize for not meeting your expectations, I have shared your feedback with our management area to prevent this situation from happening in the future. regarding the renovations, we were updating our seafood restaurant but we have finished, now our guests can enjoy this amazing oceanfront restaurant. I hope we can regain your trust during your next visit to Cozumel. I remain at your service Eduardo Betancourt
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