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Landscape - Picture of The Fives Beach Hotel & Residences, Playa del Carmen

Photo: Landscape

From Review : The place is a disaster. Avoid like the plague. of The Fives Beach Hotel & Residences
The place is a disaster. Avoid like the plague.
Sloppy paint job.
Our other guest. A little closer...
Water leak at sliding glass door Suite in Essence where we were told the owner stayed.
our bathwater, we didn't ever even use it
defektes dreckiges Bad
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BedbugPhobile wrote a review Jan 2016
Thornhill, Canada16 contributions17 helpful votes
+2
Food Food was just ok, but definitely not "gourmet" Service staff were surprisingly good but management don't take care of customers. We had a family member with a wheel chair and regularly waited 45 minutes to an hour for a ride to meals, dinner or front desk. Personal
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Date of stay: January 2016
Response from KarismaHotelsResorts, General Manager at The Fives Beach Hotel & Residences
Responded 29 Jan 2016
Dear BedbugPhobile First of all we want to thank you for taking time to share your feedback with us regarding your recent stay with us at our Azul Fives Hotel. After reading through your review we want to apologize for any delay due to the Bell Boy service and furthermore for any disappointment due to the service received by our Concierge during your stay. We urge you to contact us at our customercare@karismamexico.com in order to review the mentioned concerns experienced during your stay with us as we want our guest to feel welcome. Best regards, Jose Miguel Abreu Resident Manager gm@azulfiveshotel.com Azul Fives Hotel by Karisma
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