As director, I am highly delighted to learn that we left such a magnificent impression on you thanks to our all-around effort to exceed your prior vacation expectations. Your many photos reflect the beauty and variety that Grand Velas offers. And you have shared many pictures from all our ambiances; Zen Grand, Ambassador, and Grand Class. Each one has its distinct feel, of course, but the service provided anywhere in the resort is consistently efficient and professional, and your kind words will go a long way into motivating my staff to continue doing what they do best: making your vacation satisfaction their priority. Thank you, Jenna, for recommending Grand Velas to other potential vacationers who, like you, prefer to travel first-class. You can be assured that we will continue to place ourselves at your service for all your future needs and requests. Take care. RODOLFO GONZALEZ DIRECTOR GENERAL GRAND VELAS RIVIERA MAYA