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Landscape - Picture of Hotel Xcaret México, Playa del Carmen

Photo: Landscape

From Review : BEAUTIFUL HOTEL; WORK STILL NEEDED of Hotel Xcaret México
Hotel Xcaret Mexico
You can swim in the lagoons
Beautiful views
Honeymoon 2018
Vista casa fuego

Other Recent Reviews

MAYTE911 wrote a review Dec 2017
Hobbs, New Mexico18 contributions1 helpful vote
4.0 of 5 bubbles
So we stayed Dec 23-Dec 30 at this hotel. We take a yearly vacation with our kiddos, (9,6 & 9 months) each year so when I saw this hotel opened, I decided to cancel my trip to Punta Cana and come here. When we flew in, the process went pretty fast. There was a rep waiting but
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Date of stay: December 2017
Response from SILVIA_LUEVANO, Director de Relaciones Públicas at Hotel Xcaret México
Responded 5 Jan 2018
Dear, 152mayter: We are truly delighted to have shared such an important and magical moment with you! Thank you for being part of the grand opening of Hotel Xcaret Mexico! We hope you enjoyed our amazing celebration. We are pleased to know that you enjoyed every moment since your arrival at the airport, that your journey began in the best way and likewise the way to your wonderful holiday Hotel Xcaret Mexico was pretty good. Our All Fun Inclusive plan and its unlimited access to the most emblematic parks of the area such as Xcaret, Xplor, Xelha, Xenses and more, its just another great reason to visit us. I'm glad to know you found this inclusions to be pleasant. We appreciate your detailed feedback in regards to your culinary experience of our restaurants. Our Executive Chef and its team will be glad to know they exceeded your expectations. We are profoundly grateful to hear this will be your favorite destination in the area. We are truly committed with our constant improvement and the only way to accomplish this is by listening to the important comments from valuable guests like you. I understand from your kind feedback that we were unable to fulfill your expectations in regards to our México Destination Club Department, Your comments are very valuable to us, that is why We will be giving the best of us to keep improving every detail that you very kindly shared with us, for us it is an honor to be able to receive as special guests as you and your family. Do not hesitate to contact us through this media to start planning your return to this paradise. We will always be available for you! Sincerely yours, Silvia Luevano Guest Service Manager Senior Hotel Xcaret Mexico
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