Dear Sam M, I want to express you my most heartfelt appreciation for giving our beautiful hotel the opportunity of hosting you and your beautiful family, it is simply incredible to learn that you have had "the best family holiday ever" for us, this is absolutely our main goal, we all have the commitment to provide our valuable guest with the best possible service. You may rest knowing that your compliments have been already shared with our team members and definitely the warm ambiance that all of them make you feel, will be lived every time you give us the opportunity to serve you. It will be a real pleasure to host you one more time, We hope your visit soon! Sincerely, D. Rubio Playacar Palace G.M