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Landscape - Picture of Occidental at Xcaret Destination, Playa del Carmen

Photo: Landscape

From Review : Royal Club is the way to go of Occidental at Xcaret Destination
Royal Club is the way to go
Tequila tasting
Lobby
impressive front desk!
very good but mexican was a let down
Lobby del hotel
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Other Recent Reviews

mrsbabypowder wrote a review Mar 2016
Chichester, United Kingdom258 contributions28 helpful votes
+208
we stayed at the occidental grand xcaret from february 13 - 20. On arrival we went to the main reception, and we were told we were in the wrong place and that we should walk left, right, down the corridor blah blah blah as there wasn't a buggy available and whilst he was
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Date of stay: February 2016
Response from Pilar O, Reputation Management at Occidental at Xcaret Destination
Responded 23 Mar 2016
Dear mrsbabypowder, We are glad that you spent your vacation at the Royal Club again and that we were able to exceed your expectations. It is a pleasure for us to know that you had a delightful stay here in our resort and that you enjoyed our services, facilities, grounds, and pools. In our effort to continuously improve the quality of our services, we put our greatest interest and value in our guests' opinion. You can be sure that we will take the issue mentioned with your soons birthday surprise and Royal Club facilities into great consideration with the aim of better service. We would love to host you again and offer you the vacation you dream with, Warm regards,
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