Thank you so much for taking the time to leave us your feedback on your recent experience at Occidental at Xcaret Destination. Our goal is to serve all our guests with the highest level of service and satisfaction. We are always concerned about guests’ wellbeing and strive to make their holiday an unforgettable experience. I love to read the experiences with our lovely animals, the monkeys going to their balcony, the coatis walking around the resort, the flamingos between the buildings or the parrots in our lobby. It gives me a great pride to know that our staffs are commended for their kindness and professionalism. I will share your comments with the team, I am sure that this will serve as an encouragement to our staff as we constantly strive to provide consistent quality of service to our guests. It is a real pleasure to know that you had a wonderful time, and you enjoyed the complex surroundings. It was and it always will be a pleasure to host you, do not hesitate to contact me if you have special requests for your next visit, I will be really pleased to help you. Kind Regards.