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Balcony - Picture of Hilton Playa del Carmen, an All-Inclusive Adult Only Resort

Photo: Balcony

From Review : All great but if only my wedding day would have been honored of Hilton Playa del Carmen, an All-Inclusive Adult Only Resort
All great but if only my wedding day would have been honored
Love the views.
The Royal Playa del Carmen
Buetiful Resort    ( But )
sonypac hotel
Not for couples
Check In— / — / —
Check Out— / — / —
Guests 
Expedia.com
US$311
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Booking.com
US$311
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Official Site
US$295
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Hotels.comUS$311
PricelineUS$311
Orbitz.comUS$311
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mark a-r wrote a review Feb 2016
Nova Scotia, Canada18 contributions20 helpful votes
My wife and I booked a last minute adults only all-inclusive through Sunwings to The Royal in Playa Del Carmen. All went smooth, from friendly check in at 6 am on a Sunday to the friendly driver to our hotel. Upon arrival the bell boys headed by the ever friendly Rigo(berto)
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Date of stay: February 2016
Response from Lynn D, Gerente at Hilton Playa del Carmen, an All-Inclusive Adult Only Resort
Responded 16 Feb 2016
Dear mark a, Thank you for sharing your experience! We are excited that in general you enjoyed your stay, we are sincerely sorry that everything was not up to the standard that you would have liked though. We really apologize for the inconveniences you mentioned, be sure we will sharing your comments with Real Club Management in order to improve and take actions to give an exceptional service. Thank you again and we hope that you come back and enjoy once again of all our services! It will be our honor to have you back with us soon!
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