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Beach - Picture of Platinum Yucatan Princess - Adults Only, Playa del Carmen

Photo: Beach

From Review : Beautiful Modern resort, Food just Ok of Platinum Yucatan Princess - Adults Only
Beautiful Modern resort, Food just Ok
Platinum Yucatan Princess All Suites & Spa Resort
June 2015
Absolutely, hands down, NOT a 5 star. Very disappointing
Lovely hotel but service and food not!
Main pool after hours
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jaziej wrote a review Nov 2015
Pearland, Texas49 contributions8 helpful votes
Nice resort, beautiful grounds, very relaxing. We had a great time overall. Rooms were modern and large. We stayed in the platinum area and loved the convenience of being one floor up from the main areas. The food was not impressing. I was expecting much more in that area.
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Date of stay: November 2015
Response from Agiss1, Gerente at Platinum Yucatan Princess - Adults Only
Responded 3 Dec 2015
Dear jeziej, First of all we would like to thank you about the time you invest to share your comments about your resent stay with us at our Platinum Yucatan Princess, for us the principal goal is the satisfaction of the guest that choose us to enjoy your vacations in the Riviera Maya. We apologize for the few issues that occurred during your stay, Actually is not a regular situation, since all Restaurants have been recognized for their quality of food in different occasions; we are certified by CRISTAL, an international program for food & beverage health & quality control. We are really sorry about this entire situation and as we mentioned before the most important part for us is to make our guest feel home from home, unfortunately we didn’t met your expectations. We hope you will give us a chance to welcome you once again, under another circumstances. Best Regards
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