Dear Sheri, First, thank you so much for taking a few minutes to write this kind review, we truly appreciate all your comments and feedback; be sure we will pay special attention to the situations you mentioned above, it is really important for us to know your opinion since it helps us to become a better resort for you and other travelers. Please feel free to write us an email if you'd like to add anything else to your feedback. We're looking forward to welcome you back at your Home Sweet Hacienda, it's always a pleasure to host you. Best regards, Andrea Hernández. Content Manager contenido@mexicograndhotels.com