Dear Shakila R, Thank you for taking valuable time to share your recent stayed experience here in Trip Advisor. We are so grateful to see first two lines, such a beautiful brief introduction about the resort. We have Tuk Tuk facilities to go rooms and come back to lobby area, specially we give more priorities for differently able people. We feel so bad to hear that Tuk Tuk couldnot reach on time and we assure you it won't repeat in your next visit. Thank you for choosing Park Village, We look forward to welcoming you again. Regards, Guest Relations Manager