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Pool - Picture of Mayan Palace at Vidanta Puerto Peñasco, Puerto Penasco

Photo: Pool

From Review : Disillusioned Owners of Mayan Palace at Vidanta Puerto Peñasco
Disillusioned Owners
Lazy river
Disillusioned Owners
Dissapointed
Vista desde Gran Mayan (no tienes acceso si vas al Mayan Palace)
sanchezmom wrote a review Apr 2018
Rancho Cucamonga, California205 contributions14 helpful votes
+7
3.0 of 5 bubbles
We are owners of the Mayan Palace. We have been for about 10 years now. We have always enjoyed our Puerto Penasco vacations at Mayan however we hadn’t been in a few years. This visit was different now that the Grand Mayan is nearing completion and our kiddos are nearing
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Date of stay: April 2018
Response from Vidanta V, Manager at Mayan Palace at Vidanta Puerto Peñasco
Responded 13 Apr 2018
Dear sanchezmom : We are very pleased to learn you have been faithful owners of our brands and you continue to enjoy our tropical paradise. On the other hand, we regret that not all your expectations were met. Rest assured that your feedback will be taken into consideration as it helps us improve our facilities and services. We would like to point out as well that our prices are competitive compared to other resorts. Lastly, we are pleased to clarify that each resort has own exclusive benefits. You can approach one of our sales staff who can show you all the options to get the access to our funny lazy river. Your feedback is always welcomed. With all good wishes, Mayan Palace Puerto Peñasco Management
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