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Interior - Picture of Holiday Inn Express & Suites Edmonton South, an IHG Hotel

Photo: Interior

From Review : Not good of Holiday Inn Express & Suites Edmonton South, an IHG Hotel
Not good
Not good
coffee, fridge and microwave
Not good
Not good
                  This hairball? thing? was there the whole time. Obviously no cleaning there!
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fabioinmontreal wrote a review Mar 2017
Montreal, Canada4,763 contributions981 helpful votes
+2
Not a good place to stay. Only one elevator working and that one takes ages to move. One of the worse customer service that I got from receptionist and on top she gave me a room with direct view on conkrit wall dark dark so you have no clue is it day or night. The air
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Date of stay: March 2017
Response from John L, Guest Relations Manager at Holiday Inn Express & Suites Edmonton South, an IHG Hotel
Responded 22 Mar 2017
Dear Fabioinmontreal, We apologize that you were not satisfied with the location of the room. We have limited amount of rooms with King beds in the hotel and in order to provide you with a room with the king bed, we were not able to provide a room with more access to the sunlight. As for the elevator, unfortunately, we do experience intermittent maintenance issues as all equipment fail from time to time. We placed a call for service as soon as the elevator was not working properly. As it is with most major equipment, the part is not availbale in Canada and comes from the U.S.. Our elevator service company ordered the part over a week ago but with custom department and order processing, it is taking over a week for us to receive the part from the manufacturer. This in no way excuses us from providing you with the best service we can provide. We just wanted to mention that we are aware of the problem and are trying to resolve the problem as quickly as we can. Unfortunately, with items like these, we are at the mercy of equipment being available in the country. We sincerely apologize for any inconvenience you may have experienced in your recent stay and hope to provide you with a much more improved service on your next visit with us. Regards, Holiday Inn Express & Suites Edmonton South Staff
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