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Pictures of Pantages Hotel Toronto Centre - Toronto Photos

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From Review : Terrible experience of Pantages Hotel Toronto Centre
Terrible experience
I’d never come back
Deluxe king room 1213
Dings on the wall
Paint chipped walls
I’d never come back
claireemjay wrote a review Jun 2017
7 contributions2 helpful votes
+1
1.0 of 5 bubbles
When we checked in we weren't even greeted with a smile, let alone any pleasantries or customer service. We were given the wrong type of room TWICE and made to feel that we were being too demanding. We were offered no information about the hotel, spa, breakfast, etc. When we
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Date of stay: May 2017
Response from Holly M, Marketing Manager at Pantages Hotel Toronto Centre
Responded 19 Jun 2017
Thank you for taking the time to share your recent stay experience with us. I am disappointed to hear that things were not up to your expectations. On behalf of the team here at the Pantages Hotel, I do apologize that you were left with the feeling that you were being "too demanding". As we are in the customer service business, it is our job to ensure that our guests are our top priority. I will be sure to follow-up with our front desk team to find out why this wasn't the case. I am however, glad to hear that you did have a positive interaction with our housekeeping team and enjoyed our close proximity to Toronto's theatre district and Eaton Centre. I will also take the time to review your housekeeping concerns with our room attendants so that they are made aware of areas in which their service was below expectations. Once again, I do appreciate you taking the time to review your stay with us. I do hope to have the opportunity to welcome you back in the future where we can show you the true "Pantages Experience".
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