Dear Ms. Sarah J., Thank you for taking the time to post a review on your recent stay with us. We regret to hear that your recent stay with Tilal Liwa Hotel did not meet your expectations. I have communicated your feedback to concerned department heads for serious corrective action and measures to ensure these issues will not occur again in the future. We are all looking forward to the pleasure of welcoming you again at Tilal Liwa Hotel in the near future. Thank you and kind regards, Khaled Sharabassy General Manager Tilal Liwa Hotel