Dear Guest, Thank you for visiting The Old Kent Estates and for giving us your valuable feedback. While we are very glad that you enjoyed and appreciated the heritage and ambience of the property, we are very sorry to hear about your not so good experience due to the mix up in your reservation. Also, your comments on the food & beverage are well taken. We are investigating on both of these issues, and we assure you that corrective measures will be taken. Our aim is to make sure that every guest at Old Kent is treated like a Saheb, and returns home taking only good memories back. We would definitely like to receive you again and assure you of our trademark hospitality, which valuable guests like yourselves have come to expect of us. With warm regards , The Old Kent Management