Dear Guest Thank you for choosing to stay with us and for completing a detailed review of your stay. Your awarding your visit with top marks, 5/5, is very much appreciated. I am really pleased to read that you found your room very comfortable during your stay. It can be difficult being away from home whilst working. Staying in a warm and friendly environment certainly helps. I've made a note of the issue with the toiletries and I have asked my Head Housekeeper to look into alternatives. A hotel can only be as good as the team that are looking after the guests during their stay. I am thrilled to read your comments about how you found the team and the food here. I look forward to welcoming you back next week. I hope your preparations go very well and your exam is a success. Once again, a really big thank you for the review.