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Interior - Picture of Hotel du Vin & Bistro, Winchester

Photo: Interior

From Review : Disappointing overnighter... of Hotel du Vin & Bistro
Disappointing overnighter...
Disappointing overnighter...
Regular bolt hole and tonic when travelling
Regular bolt hole and tonic when travelling
Regular bolt hole and tonic when travelling
Regular bolt hole and tonic when travelling
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James O wrote a review Jan 2020
Horsham, United Kingdom113 contributions8 helpful votes
+5
The property has some good character and is decorated in keeping with its period style. Overall our stay was disappointing because of the cleanliness of the room (we moved once because the first room we were allocated was the wrong room type which was effectively a downgrade on
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Date of stay: January 2020
Response from ClareR1050, General Manager at Hotel du Vin & Bistro
Responded 5 Jan 2020
Dear j4m3sdo, Thank you for taking the time to feedback your recent stay with us and I am disappointed to read that elements of your stay were not up to our usual high standards. Your experience is important to us and your comments will be discussed with the Housekeeping team to ensure they pay more attention to the details of cleanliness in guest bedrooms, I can assure you that this is not the usual standard. Sadly on investigation it transpires the guest who departed the morning before your stay had illegally been smoking in their room and this was picked up by the team and they did their best to ensure the room was serviced to a high standard however as you can appreciate it was not possible to clear the smell, and sadly impacted your initial first experience. I am pleased that the Reception team were able to move you to an acceptable room, and will ensure the blind is changed. Thank you again for bringing these details to my attention and I will ensure they are a focus of the team when cleaning. Please let me know when you are planning your next stay and I will ensure you are looked after. Thank you again for your feedback. Best Wishes Clare
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