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Interior - Picture of Park Plaza London Waterloo, London

Photo: Interior

From Review : Poorly designed rooms in an unfinished hotel! of Park Plaza London Waterloo
Poorly designed rooms in an unfinished hotel!
Park Plaza London Waterloo
Perfect location ... terrible service
Dirty bathroom, someone else's hair everywhere, half used toiletries and a broken sliding door h
Bathroom sink
Dirty bathroom, someone else's hair everywhere, half used toiletries and a broken sliding door h
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Other Recent Reviews

Darren L wrote a review Apr 2017
88 contributions4 helpful votes
+20
I stayed with my partner at the hotel in January 2017 for 2 nights and experienced a number of issues with my stay that have ultimately tarnished my view of Park Plaza and its properties. 1. Check in was a complete failure. My partner had tried a number of times to contact the
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Date of stay: January 2017
Response from sbilal2017, General Manager at Park Plaza London Waterloo
Responded 6 Apr 2017
Dear Darren L, Thank you for staying with us at Park Plaza London Waterloo and for sharing your feedback. After so many positive reviews, we are disappointed to hear about your negative experience. Sorry about the hiccups which you experienced recently after we opened in January. I am happy to say that they have been ironed out and the hotel has moved forward in its completion. However, on behalf of the whole team here I would like to apologise that your experience was not what you fully expected. Axel Krueger General Manager
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