dirty tissues pushed back into holder - Picture of DoubleTree by Hilton London - West End
Photo: dirty tissues pushed back into holder
From Review : Poor value for money and not clean of DoubleTree by Hilton London - West End
Sadly expected better having stayed in others, but the West End one was not cleaned properly - dirty tissues pushed back into tissue holder, side of bath stained and clearly hadn't been wiped in a while, hairs in bedding with light staining and soap scum in bath. Not impressed…
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Date of stay: October 2021
Response from Karan Sobti, General Manager at DoubleTree by Hilton London - West End
Responded 18 Oct 2021
Dear Kathy, I am sorry if the room allocated on this occasion did not meet your expectations fully, you can be assured that every effort will be made to improve our services and facilities for the future. Rest assured your experience is not indicative of the high standards that we strive to achieve. Your notes have been passed down to the Housekeeping Manager which will make sure to address to the team to avoid incidents such as this from occurring again. We wish that you will provide us another chance to prove to you that this was an isolated incident and we will be able to provide you with a seamless stay. Kind regards, Sapna Singh
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