Food - Picture of DoubleTree by Hilton Hotel London - Docklands Riverside, London
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From Review : not as good as it was in January 2016 of DoubleTree by Hilton Hotel London - Docklands Riverside
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+7
Stayed here for one night recently and check in was not up to Hilton standard, wasn't recognised as a Hilton Honours gold member and wasn't offered a doubletree cookie! Had to ask about upgrade to my booking instead of being told I had been upgraded due to my status level (I…
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Date of stay: December 2016
Response from Amie G, Manager at DoubleTree by Hilton Hotel London - Docklands Riverside
Responded 13 Jan 2017
Thank you for taking the time to share your feedback and for choosing DoubleTree By Hilton London Docklands for your recent stay. I was most disappointed to read your comments regarding the issues you experienced and can appreciate how frustrating this must have been for you and I sincerely apologise. I hope to have the opportunity to welcome you back to DoubleTree By Hilton London Docklands in the near future, and to reinstall your faith in our hotel. Please do not hesitate to contact me if I can be of any further assistance. Kind Regards,
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