Thank you for taking your precious time to share your review following your recent stay with us. Your comments are very well received, thank you for reporting the maintenance issues. I am sorry to hear we were unable to offer you an alternative bedroom on the night of your stay. I can assure you this was not our intention however being fully booked on this occasion it was sadly not possible. We are grateful of your breakfast feedback, we take great pride in ensuring all guests needs are accommodated. Your honest comments on the service received is valued, thank you. The hotel is about 3 minutes walk from Earls Court station and about 7 minutes from Gloucester Road. We are located on a main road and as you mentioned a bus line runs directly outside. Several tube lines pass by both Earls Court and Gloucester Road stations, making the Mercure London Kensington very well located to explore London. Your comments on the level of service received by the team are well received by those individuals. We strive to ensure every guest leaves feeling bestowed with friendship and generosity. Kind regards, Sonya Young Operations Director