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Pictures of London Kensington Hotel - London Photos

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From Review : Wouldn't stay here again of London Kensington Hotel
Wouldn't stay here again
Schimmel über der Leiste
Dingy and unsatisfactory - Mercure keeps the mercury high
Schimmel über der Leiste
Dreck im Abflussloch des Waschbeckens
Loud Doors!
vickimattice wrote a review Mar 2017
Frome, United Kingdom8 contributions
+3
2.0 of 5 bubbles
Where to begin, the 'cosy' double aka small double as booked was awful. Nothing cosy about it so small it was claustrophobic and a squeeze to walk around the bed (I'm small) the carpet was stained and dirty, as was the window frame and sill, sink and mirrors in the bathroom. The
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Date of stay: March 2017
Response from Sonya Y, Operations Director at London Kensington Hotel
Responded 2 May 2017
Thank you for taking your precious time to share your review following your recent stay with us. Your comments are very well received, thank you for reporting the maintenance issues. I am sorry to hear we were unable to offer you an alternative bedroom on the night of your stay. I can assure you this was not our intention however being fully booked on this occasion it was sadly not possible. We are grateful of your breakfast feedback, we take great pride in ensuring all guests needs are accommodated. Your honest comments on the service received is valued, thank you. The hotel is about 3 minutes walk from Earls Court station and about 7 minutes from Gloucester Road. We are located on a main road and as you mentioned a bus line runs directly outside. Several tube lines pass by both Earls Court and Gloucester Road stations, making the Mercure London Kensington very well located to explore London. Your comments on the level of service received by the team are well received by those individuals. We strive to ensure every guest leaves feeling bestowed with friendship and generosity. Kind regards, Sonya Young Operations Director
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